Slow speed

If you are encountering slow speeds when using our service please read the following.

Unfortunately, your speed via our VPN server is influenced by more than 1 factor. Factors like your ISP original speed, router, connection to the VPN server, the VPNs servers load and the VPN protocol used (OpenVPN, PPTP or L2TP) will be decisive when it comes to your speed trough the VPN servers. That is to say, most of the speed problems we encounter are down to the overall Internet speed between you and the country you are connecting to, rather than a problem with our service.

In case you are not satisfied with your current Internet speed (trough the VPN) we strongly recommend you to test all your active servers. If all servers will behave the same then we recommend changing the VPN protocol in use. All VPN protocol tutorials, depending on your OS are available on our VPN How To page.
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